Privacy Policy

1. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources.

Information You Provide:

• Account information (name, email, password)
• Booking information (passenger details, contact information)
• Payment information (credit card details, billing address)
• Communication preferences and customer service interactions
• Reviews, feedback, and survey responses

Automatically Collected Information:

• Device information (IP address, browser type, operating system)
• Usage data (pages visited, search queries, booking history)
• Location data (with your permission)
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, and to communicate with you.

Specific Uses Include:

• Processing and managing your bookings
• Sending booking confirmations and travel updates
• Providing customer support and responding to inquiries
• Personalizing your experience and showing relevant offers
• Detecting and preventing fraud and security threats
• Analyzing usage patterns to improve our services
• Sending marketing communications (with your consent)
• Complying with legal obligations

3. Information Sharing

We share your information only as necessary to provide our services and as described in this policy.

We Share Information With:

• Travel Service Providers: Airlines, hotels, and other providers to complete your bookings
• Payment Processors: To securely process your payments
• Service Providers: Companies that help us operate our business (hosting, analytics, customer service)
• Legal Requirements: When required by law or to protect our rights
• Business Transfers: In connection with a merger, acquisition, or sale of assets

We do not sell your personal information to third parties for their marketing purposes.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Security Measures Include:

• 256-bit SSL encryption for all data transmission
• Secure data storage with regular backups
• Access controls and authentication requirements
• Regular security audits and vulnerability assessments
• Employee training on data protection practices

5. Your Rights and Choices

You have certain rights regarding your personal information, depending on your location.

Your Rights Include:

• Access: Request a copy of your personal information
• Correction: Update or correct inaccurate information
• Deletion: Request deletion of your personal information
• Opt-Out: Unsubscribe from marketing communications
• Data Portability: Receive your data in a portable format
• Object: Object to certain processing of your information

To exercise these rights, please contact us at privacy@protontrip.com

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, analyze usage, and deliver personalized content.

You can control cookies through your browser settings. However, disabling cookies may limit your ability to use certain features of our services.

7. Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe we have collected information from a child under 13, please contact us immediately.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in accordance with this privacy policy.

9. Changes to This Policy

We may update this privacy policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date.